Terms & Conditions
1.1 The terms and conditions (also referred to as “this agreement,” “the agreement,” and “terms”) is between Glenridge Capital (also referred to as “the site,” “our site,” “us,” “we,” and “our”) and the client (also referred to as “you” or “your”).
1.2 You are solely responsible for the terms of this agreement and your decisions regarding the use of our site.
1.3 You must read the terms of this agreement in full, agree to the terms and conditions without limitation, and comply with all of the conditions prescribed in this agreement before using our site.
1.4 This agreement pertains to new and existing accounts.
1.5 The terms of this agreement applies to our site, our trading platform, electronic content, and software on our site, including links to other financial information such as exchange rates and/or financial news.
1.6 The terms of this agreement applies to new and existing conditions.
1.7 Glenridge Capital reserves the right to augment or change the terms and conditions at any time, which will become immediately effective upon the posting of new terms and conditions.
1.8 It is your responsibility to stay informed with the terms and conditions of this agreement, which are continuously updated and maintained on our site.
2. Commencement and Termination
2.1.1 This agreement is effective immediately when you accept the terms and conditions of this agreement on our website (www.glenridgecapital.com) by clicking on the box beside the phrase “accept the terms and conditions”.
2.1.2 By signing this agreement, you acknowledge that you were not coerced into signing these terms and you enter the contract at your own volition.
2.1.3 If you do not comply with the aforementioned: henceforth you will not have the right or permission to access our site or the permission to use our services.
2.2.1 You or we may suspend or terminate your account or your use of this Site at any time, for any reason or for no reason. Except for the withdrawal of accumulated funds, you will not be entitled to any remedy for discontinuing the services, all subject to our WD policy and applicable laws and regulations. We reserve the right to change, suspend, or discontinue all or any aspect of this Site at any time without notice.
2.2.2 If you wish to terminate this contract, please submit your wish to terminate your services with Glenridge Capital in writing to your account manager or Sr. analyst.
3. Know Your Client Policy (KYC)
Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist activity.
Glenridge Capital holds a zero tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.
Glenridge Capital aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.
When you deposit funds we will require the following documents
- A copy of your valid passport with the signature page
- Copies of your credit cards, used to make the deposit (Front side with only the 4 last digits visible, back side with the CVV covered).
- A copy of a recent utility bill in your name and address
- A signed purchase history of your online transactions
If you have any questions please don’t hesitate to contact our customer support: email@example.com
When do I need to provide these documents?
We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit.
Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades.
Please note that if we will not receive the required documents on file, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you on such event via our system.
How can I send you these documents?
Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then send it to us via mail to firstname.lastname@example.org
How do I know my documents are safe with you?
Glenridge Capital holds the security of documentation at highest priority, and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process.
We thank you for your cooperation in helping us make Glenridge Capital a safer place to trade.
4.1 Our site and the use of our trading platform is only reserved for individuals or businesses who meet the terms of this contract, which are outlined below.
4.2 Minors (people under the age 18) are not permitted to use our service. In order to remove any doubt pertaining to the age of legal adult status, minor status automatically refers to anyone under the age of 18.
4.3 Our site and services are only available to users who are legally permitted to trade online in their country, state, or jurisdiction. It is up to you to be familiar with the laws within your region.
4.4 If you discover that you are ineligible to trade through our site and use our services, you are required to discontinue the use of our site immediately—even if you have been using our site previously.
4.5 Our services are available only to people with sufficient financial knowledge as well as the capacity to manage funds and/or make decisions responsibly regarding finances.
4.6 We, at Glenridge Capital, disclaim any responsibility and/or liability related to your ineligibility in your jurisdiction.
4.7 Our site reserves the right to terminate accounts or refuse services to anyone at our sole discretion. Reasons of refusal of service or terminations of accounts may include but are not limited to a) discovering that the use of our site is illegal in your country, region, or jurisdiction; b) Glenridge Capital experiences pecuniary disadvantages or other issues related to your use of our platform; c) or if we find that you are in breach of this contract.
4.8 Joint accounts are prohibited on our site in order to avoid all confusion, even in the case of marriage and domestic partnership. Each family member must create his or her own account, regardless of whether or not you share financial bank accounts.
5. Risk Disclosure Statement
5.1 Trading binary options can be a lucrative investment; but there is risk involved due to the volatility of the financial market. For this reason, our site and services are intended for people who are knowledgeable about binary options, understand the associated risks involved, and who have experience with taking risks in the financial market.
5.2 By signing this agreement, you understand that the financial market is highly speculative and may involve risk, including losing your initial investment.
5.3 By signing this document, you agree to use our site at your own risk, which may include but is not limited to a) loss of funds, b) legal ramifications in your jurisdiction, c) and/or personal life circumstances related to the use of our site.
5.4 By signing the Glenridge Capital Terms and Conditions document, you assert that you understand that our site and our services are intended for people who meet the following conditions a) people who are financially capable of making a deposit, b) are able to withstand financial risks and income loss, c) and for people who can still maintain their current lifestyle by losing funds.
5.5 We, at Glenridge Capital, encourage you to consult with a financial advisor if you have any doubt as to whether or not you can withstand financial risks associated with the use of our site.
5.6 Trading binary options has the potential to trigger habit forming patterns and addictions. We, at Glenridge Capital, are not responsible for gaming, gambling, or trading addictions. If you need assistance with this issue, we encourage you to visit http://www.gamblersanonymous.org/ for more information.
6. Limited Liability
6.1 You are solely liable and responsible for any transactions or interactions that you have pertaining to our site.
6.2 We, at Glenridge Capital, are not liable or responsible for losses, damages, auditing, and/or any other inconveniences that may be associated with using our site, including investment decisions based on the information on the site, whether correct or outdated.
6.3 We, at Glenridge Capital, are not responsible or liable for events of force majeure and reasons beyond our control, which include acts of nature; political, governmental, or social uprising that interrupts the use of our site; terrorism, industrial action, and/or sudden regulations that may interfere with the use of this site; and/or any other unforeseen circumstance.
6.4 Glenridge Capital constantly works to maintain our site with the utmost quality assurance; however we disclaim responsibility for all technical issues on our site. This includes, but is not limited to system errors, malfunctions, delays, deletion, interruption, omission, defects, line failure (e.g. telephone line, computer online systems, etc.), transmission problems, or other system operation issues that may arise. We also decline responsibility and liability for technical failure due to high volumes of internet traffic and other internet-based related issues.
6.5 Without derogating from the above disclaimer, we are not liable for theft, destruction, tampering, hacking, and/or unauthorized access or modification of our site or services, your account, and/or services.
6.6 We are not subject to liability as a result of publisher failure, intermediate agent and principal actions, dealers, clearing houses, subcontractors, and/or any other interruption involving a third party.
6.7 We disclaim any responsibility for any content that users post on our site, our social media channels, or any affiliate site associated with Glenridge Capital. Likewise, we deny any responsibility for the conduct of users or affiliates connected with Glenridge Capital, whether online or offline, to the extent that is permitted and law.
6.8 Our limited liability pertains to all information and its usefulness on this site.
6.9 Our site executes services only. Glenridge Capital does not offer specific advice on particular transactions, therefore you are solely responsible for consequences related to your transactions, including loss of funds and taxes as a result of the execution of our services.
6.10 Glenridge Capital directors, managers, officers, employees, service providers, agents, and/or affiliates deny any responsibility or liability for losses, damages, loss of goodwill, business failure, personal injury or lethality, expenses, and/or other inconveniences to you for any reason whatsoever, including but not limited to a breach of contract, misrepresentation, negligence, etc. This includes indirect, incidental, and/or punitive damages, fees, fines, and/or other inconveniences that arise due to the use or access of our site.
6.11 All of the aforementioned limitations of liability are subject to the full extent of the applicable law and will not exceed the amount of money that you deposited or transferred into your account on our site.
7.1 By signing the agreement and using our site, you indemnify our site and associated affiliates, directors, managers, employees, etc. as deemed necessary.
7.2 You will institute amnesty for fees and expenses and withhold liabilities regarding damages, losses, and expenses that may accrue as a result of using our site and services.
7.3 You are solely responsible for any fees, costs, expenses, losses, liabilities, taxes, levies,or any other expense that Glenridge Capital may acquire as a result of your use of our site.
8. Complaints and Disputes
When registering, you will have to provide us with some specific identification information. You are responsible for the security of your account’s login and password with Glenridge Capital. You are solely responsible for any damage caused by reason of any act or omission resulting in improper or illegal use of your account.
You agree to provide accurate and complete information about yourself during the registration process and you also agree not to impersonate another person or entity, and not to hide your identity for Glenridge Capital for any reason whatsoever. If you register as a commercial entity, you declare that you have the required authority to bind that entity to this Agreement.
Also, note that Glenridge Capital maintains effective and transparent procedures for reasonable prompt complaint handling for existing and potential retail clients, and we keep records of complaints and measures taken for complaint resolution. The purpose of this procedure is to ensure fair and consistent dealing with client complaints whilst striving to provide the highest level of customer service.
The parties will attempt in good faith to negotiate a settlement to any claim or dispute between them arising out of or in connection with this Agreement. If the parties fail to agree upon terms of settlement, either side may submit the dispute to confidential arbitration proceedings by a sole arbitrator under the ICC ADR Rules, whose decision shall be final and binding. The arbitration proceedings shall be conducted in English, in London, UK or another place agreed by Parties. Without derogating of the provisions above, this clause explicitly sets exclusive jurisdiction to said arbitration process, and neither Party shall be entitled to submit any dispute to the courts of its domicile which contradicts said arbitration process.
8.3 If you wish to express dissatisfaction, issue an official complaint, or to negotiate a dispute; please send an e-mail to email@example.com. Glenridge Capital will send an initial written response within 2-3 business days and will follow-up via e-mail and/or telephone.
9. Legal Restrictions
9.1 It is your responsibility to research and gain familiarity with the laws regarding internet trading in your jurisdiction, region, state, and/or country.
9.2 You acknowledge the laws and agree to take full responsibility in compliance with any law, regulation or guideline in your jurisdiction, region, state, and/or country.
9.3 You understand that you may have access to the site, but this does not mean that you are legally permitted to use our site in your jurisdiction, region, state, and/or country.
9.4. Anti-Money Laundering (AML) Restrictions
9.4.1 Glenridge Capital does not tolerate money laundering and supports the fight against money launderers. Glenridge Capital follows the guidelines set by the UK’s Joint Money Laundering
Steering Group. The UK is a full member of the Financial Action Task Force (FATF), the intergovernmental body whose purpose is to combat money laundering and terrorist financing.
Glenridge Capital now has policies in place to deter people from laundering money. These policies include:
- ensuring clients have valid proof of identification
- determining that clients are not known or suspected terrorists by checking their names against lists of known or suspected terrorists
- informing clients that the information they provide may be used to verify their identity
- closely following clients’ money transactions
- Not accepting cash, money orders, third party transactions, exchange houses transfers or Western Union transfers.
9.4.2 Money laundering occurs when funds from an illegal/criminal activity are moved through the financial system in such a way as to make it appear that the funds have come from legitimate sources.
Money Laundering usually follows three stages:
- firstly, cash or cash equivalents are placed into the financial system
- secondly, money is transferred or moved to other accounts (e.g. futures accounts) through a series of financial transactions designed to obscure the origin of the money (e.g. executingtrades with little or no financial risk or transferring account balances to other accounts)
- And finally, the funds are re-introduced into the economy so that the funds appear to have come from legitimate sources (e.g. closing a futures account and transferring the funds to a bank account).
9.4.3 Trading accounts are one vehicle that can be used to launder illicit funds or to hide the true owner of the funds. In particular, a trading account can be used to execute financial
transactions that help obscure the origins of the funds.
Glenridge Capital directs funds withdrawals back to the original source of remittance, as a preventative measure.
International Anti-Money Laundering requires financial services institutions to be aware of potential money laundering abuses that could occur in a customer account and implement a
compliance program to deter, detect and report potential suspicious activity.
9.4.4 These guidelines have been implemented to protect Glenridge Capital and its clients. For questions/comments regarding these guidelines, please contact us at firstname.lastname@example.org.
10. Verification Documents
10.1 After you make your initial deposit, an automated welcome letter will reach your e-mail account with instructions on how to submit your verification of identity, a password for your account, and other pertinent details in order to limit risk and fraud.
10.2 You must submit all required documentation before trading.
10.3 Our risk and fraud department must approve your documentation and trading eligibility. Once approved, you will receive a phone call and/or an e-mail regarding your approval from a member of Glenridge Capital.
10.4 Our site may, at its sole discretion, request additional documentation aside from the online version of the terms and conditions that may be unique to your situation or jurisdiction.
11.1 Glenridge Capital is the sole operator and not an agent or trustee on your behalf.
11.2 If you choose to utilize a trustee or an agent on your behalf, you must notify Glenridge Capital with a verbal and written consent. Additionally, you must provide a signed agreement from your trustee, agent, and/or representative.
12. Registration Information, Requirements, and Access
12.1 You are required to provide accurate and complete identifying information such as your phone number, state or country identification number, address, e-mail address, and other pertinent information for identification purposes.
12.2 You are responsible for the security of your internet safety, including your login information, password, and site details.
12.3 You are solely responsible for keeping your password and username confidential.
12.4 You are solely responsible for the improper or illegal use of your account, including any resulting loss due to the misuse or abuse of your account on our site, whether fraudulent or not. This includes family members or entourages who may have accessed your account.
12.5 You agree to use our site for its intended purpose and not for deviant reasons such as harassment, verbal aggression and/or slander, prejudices, obscenity, and/or other intrusive manner.
13. Limited License and Copyright
13.1 You will have a limited, non-transferable license to access and use our site, which is subject to the terms and conditions of this agreement.
13.2 You will lose your limited license to access our site for the following reasons a) if you fail to comply with the terms of this agreement, b) do not update our site with current e-mail or contact information, c) or if our site determines that you committed a crime on our site or trading platform.
13.3 The termination of your access to our site and your limited license may be effective immediately and without warning for any of the aforementioned reasons at our sole discretion.
14. Intellectual Property
14.1 The content associated with our site is copyrighted for our use and not subject to resale without a prior, written consent. This includes, but is not limited to, our logo, written content, trademark, company name, etc.
14.2 The Glenridge Capital copyright is protected by the appropriate law regarding intellectual property.
14.3 You will have access to our site under the provision that you will not resell, copy our site, or utilize it for profit beyond personal use. This includes copying, uploading, and/or posting written documents or imagery from our site, e-mails, promotional materials, banners, or any other material associated with Glenridge Capital and our site.
14.4 If you wish to copy our material for personal use and/or for sale, you are required to send a written request with your reasoning and we will consider your interest on an individual basis.
14.5 You are solely liable for any violations of this agreement, including fees and fines for copying, reprinting, distributing, and/or selling our print and web-based materials without prior written consent.
15. Financial Market Data and Third Party Information
15.1 Our site offers information regarding the financial market, including news, market analyses, graphs, statistics, articles, reports, market reviews, and other pertinent data as deemed useful.
15.2 Our site provides the aforementioned information regarding the financial market for your convenience and for our indemnity. We are not liable for the information retrieved from third parties including its accuracy, usefulness, or current relevance.
15.3 You are solely responsible for verifying the reliability of the financial data provided on our site.
15.4 We provide the financial information as a service only, thus the aforementioned data should not be taken as investment advice. Your trade is a prediction of the financial market and a service of Glenridge Capital as a sole proprietor. Placing a trade on our platform is solely a prediction of the stock market, not a stock option.
15.5 Our site may offer links and information from other websites, including but not limited to the aforementioned financial information. Glenridge Capital neither endorses these third party sources nor are we endorsed, sponsored, or approved by them. This information is provided solely for your convenience and it is up to you to research the potential risks involved with using the third party information or making purchases through these sites.
16. Banking and Finance
16. 1 General Financial Procedures
16.1.1 Glenridge Capital’s risk and fraud department is committed towards consumer protection; therefore we diligently verify documentation for deposits and withdrawals prior to issuing funds or permitting trades beyond the initial deposit under 250 in any currency.
16.1.2 Deposits and Withdrawals can be made in a variety of currencies including USD, GBP, AUD, CAD, EUR, BRL.
16.1.3 Accounts permit up to 10 transactions on an individual bank card up to $10,000.00 max.
16. 1.4 All transactions will reflect www.glenridgecapital.com on credit card statements, contact: 1-888-967-8185. White Label Solutions provided by Melnic Group Ltd.
16.2 Fees and Additional Costs
16.2.1 Taxes and fees in your jurisdiction may be issued for the use of our services. You are solely responsible for knowing the taxation laws regarding binary options trading in your region and paying the mandated amount, as deemed necessary.
16.2.2 It is your responsibility to inquire and/or learn of any possible and potential taxes and/or costs that may be incurred by use of our site by any legal or governmental bodies in your country and/or region that would pertain to you, including third party fees. Glenridge Capital will not be responsible for external fees.
16. 2.3 Active accounts will be assessed with a 3.35 monthly account maintenance fee in your currency. The fees will be deducted from the account during the first 5 business days of each month.
16.2.4 Dormant accounts will be subject to a fee after three months of inactivity, which includes not logging into the account, making a trade, or making a transaction. A $15 monthly fee will be withdrawn on the first business day following the 91st day of dormancy. If the account is still inactive after 6-months, the account will be subject to a $50.00 monthly charge, which will start on the first business day following 6-months of inactivity. The fees will be deducted within the first 5 business days of the month.
16.3.1 Withdrawals require a minimum withdrawal amount and are subject to a transaction fee as listed below:
Credit Cards: 100 USD/GBP/AUD/CAD/EUR/BRL withdrawal minimum.
Wire Transfers: 200 withdrawal minimum in USD/GBP/AUD/CAD/EUR/BRL.
Alternative methods: 100 USD/GBP/AUD/CAD/EUR/BRL withdrawal minimum.
16.3.2 Accounts that deposited over 250 USD/GBP/AUD/CAD/EUR/BRL and have not generated more than 100 USD/GBP/AUD/CAD/EUR/BRL in turnover will be subject to a 10% levy on the account balance in order to cover processing costs.
16.3.3 Account holders will be subject to a 42.00 USD/GBP/AUD/CAD/EUR/BRL withdrawal fee.
16.3.4 Neteller withdrawals will incur a 42.00 USD/GBP/AUD/CAD/EUR/BRL withdrawal fee and an additional 3.9% service fee from Neteller.
16.3.5 Deposits made within the last 6 months can only be withdrawn via the initial method on the initial card used to make the deposits. Any withdrawals made on accounts that deposited funds over a 6-month period will be issued via a wire transfer.
16.3.6 All profits will be dispersed via a wire transfer.
16.3.7 All transactions will reflect www.glenridgecapital.com on credit card statements, contact: 1-888-967-8185. White Label Solutions provided by Melnic Group Ltd.
16.3.8 You must verify your account in full in order to make a withdrawal.
16.3.9 We do not have a cancellation policy. In order to receive a withdrawal, your account will need to be fully verified
16.3.10 The processing time for a withdrawal may take up to 21 days.
16.3.11 Your withdrawal request will be cancelled if your account is not fully verified. Once your trading account has been fully verified, you may place an additional withdrawal request. Please note: any withdrawal that has been cancelled and re-requested will take up to 21 days to process.
17. Feature Abuse
17.1 Our site is entitled to cancel your position if we suspect that you have abused the trading features.
17.2 The use of the extend feature will be considered system abuse if the client’s extended positions exceed 10x (ten times or a value worth 10% of) the number of executed options in a trading period. Our site is not obligated to inform you (the client) of this feature suspension before, during, or after said removal of this feature. Our site reserves the right to cancel a position that is the direct or indirect result of extend feature abuse or to suspend your (the client) account in a case when abuse is detected or suspected. Our site is entitled to cancel all your (the client) profits we suspect or find that the extend feature is being or has been abused – regardless of whether or not this abuse has or has not directly or indirectly affected any and all executed, open, closed, or future trades on our site.
18. Automated and Semi-Automated Trading Mechanisms
18.1 We, at Glenridge Capital, strictly prohibit the use of automatic or semi-automatic trading mechanisms such as external bots and automated traders developed in order to assist you with your trade.
18.2 If you integrate an automated or semi-automated device on the Glenridge Capital browser or platform in lieu of your personal interaction or utilize a backdoor API; we will consider your activity system abuse and we will nullify your position or cancel your account with Glenridge Capital.
19. Communication Procedures
19.1 We, at Glenridge Capital, are committed to a healthier environment in our business practices; therefore we have joined thousands of other organizations in a paper-free initiative.
19.2 We, at Glenridge Capital, provide convenient communication through email, a website contact us form, live chat, Skype, and local and toll-free telephone numbers.
19.3 The client is required to provide Glenridge Capital with a written notice via e-mail in order to update contact details; including phone number, address, and e-mail.